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68 Digital Experience: It's a Priority, Not a Fad!

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In this episode of Cloudbusting, we are joined by Carl Uminski from digital experience agency, Somo, to discuss the influence that COVID-19 is having on customer expectations and digital experience.

Carl considers how businesses can achieve true resilience by building an engaging digital touchpoint with customers that provides a seamless, end-to-end user experience. He also discusses how being a product-led organization is essential to achieving this.