129 Customer Experience and Digital Transformation
This episode, Jez and Dave are joined by Michael Krigsman, publisher of CXOTalk, for a discussion on the impact the customer has on digital transformation. Michael emphasizes why thoroughly understanding your customer puts you in a better place to create effective products and implement ideas that ultimately result in closing sales. The more data you have on your customers, the better customer experience can be created, and the pandemic revealed many examples of this.
Give this episode a listen to find out why Michael transitioned from consulting into the podcast space and more about his thoughts on business disruption in the world today.
129 Customer Experience and Digital Transformation
This episode, Jez and Dave are joined by Michael Krigsman, publisher of CXOTalk, for a discussion on the impact the customer has…
47 Technology and the Evolution of Customer Experience in the Hospitality Industry
Technology is driving change in customer expectations across all sectors, especially in the hospitality industry. In this episode, Jeremy and Dave are…
68 Digital Experience: It's a Priority, Not a Fad!
In this episode of Cloudbusting, we are joined by Carl Uminski from digital experience agency, Somo, to discuss the influence that COVID-19…
120 Digital Leadership and Getting Sh*t Done!
This week’s episode welcomes Maggie Fox, former global CMO, ecommerce COO and current consultant and board director, who shares her Five-Part Process…
Special Episode Our Response to COVID-19 - Accelerated Continuity Services
The COVID-19 pandemic has asked businesses to tackle a host of new, unexpected technical and organizational demands and learn how to operate…
70 How Is Technology Helping Traditional Retail Respond to COVID-19?
In this episode, Caroline Baldwin, Editor at Essential Retail and host of the Retail Ramble Podcast, joins the team to chat about…
