1. Drive cultural change
Before you can use an external cloud platform to create value, you need to create internal change – a shift in perception.
For example: operations shouldn’t be a silo within your business. It’s fundamental to building your business value. That’s why it pays to look at ops in a broader context.
Start by looking at the ins and outs of how your business processes function – be as granular as you can. What does ‘good’ look like? What does ‘bad’ look like? Then use that vision to orchestrate your cloud solution around, rather than trying to retro-fit processes to your new infrastructure.
It’s all about aligning operations and the cloud in a structured way – that’s when you deliver something great.
That’s what brings the rest of the business along for the ride – from the C-Suite down. Form the basis of a culture that demands crystal clear objectives – and the tools, processes and people to meet them.
A great managed service partner will help you solidify that cultural change even further. With the right partner, you’ll be able to align all of the pieces of the puzzle – getting everyone on the same page while serving as a reliable extension of your business.
Demand high-value and high-visibility from your managed service provider. It’s not enough for a partner to onboard, implement and then leave you to it. Insist on a high-value and high-touch managed service.
2. Become outcome-driven
When you’re in the midst of cloud chaos, the scale and breadth of the challenge can appear overwhelming.
Where do you start? How do you prioritise? Urgency, size, difficulty?
There’s an old saying, “By the yard it’s hard. But inch by inch, anything is a cinch.”
This is where your managed service provider earns their corn.
They’ll start by breaking down your challenges into their key components. From a service-delivery perspective, your provider can ensure apps stay up, that spend is governed or controlled, and bring insight into who’s using servers or spinning up resources in this new environment.
A great managed service provider perspective can look at these components within the context of your entire ecosystem – and whether they’re pulling you to…or from your business goals.
3. Derive actionable insights from results
When you’re working within the context of specific outcomes, your metrics start doing the heavy lifting.
A good managed service partner will help you pull insights from your data and ask the right questions to drive you forward.
For example, take processing tickets. Rather than simply counting the number of tickets raised over the course of a year, they’ll help you look at it within the context of your wider objectives. They’ll ask questions like, “You’ve processed this many tickets – does that reflect where you’re actually trying to go? What’s your directive? How does it reflect on your product roadmap?”
Let your partner shape that process with you – consider new services or leveraging more of their in-house capabilities. For example, if your goal is efficiency, should you take on an automation layer?
By giving your organization exactly the right level of customization, configurability and flexibility, you’ll be able to use your environment in the way that best fits your goals, objectives and constraints. With everything feeding directly back to clear outcomes agreed upon from the start.
You got this
Cloud chaos subsides when business owners, application owners, and the C-suite, understand what it is that they’re actually trying to achieve from their cloud state – and how their managed service partners can help.
Taking control of cloud chaos isn’t easy (after 10 years of doing this, we’d be lying if we said anything different.) But it can be done. Merge the right people, tools and processes. Have crystal clear outcomes from the start. Work with a service provider invested in long-term value – and make decisions within that context.
Dive deeper into how to overcome cloud chaos and maximize your value in the cloud. Our eBook looks at some real stories of enterprises that we have helped regain control of their infrastructure and transform their business.