Grosvenor Technology (Newmark Security Group)
Grosvenor Technology Limited (Grosvenor) are a market leader in global access control & workforce management solutions. They deliver secure, smart environments and bespoke solutions tailored to their customers’ needs. Among their product offering, they sell hardware, software and IP/cloud-based products and services to customers of all sizes from all sectors.
Long lasting, strong partner and customer relationships have always been instrumental for Grosvenor’s success, which drove their decision to move away from their legacy business-critical systems, some of which had been custom built by Grosvenor. Their goals were to strengthen the quality of their service and thus partner/customer relationships, improve access to information and enhance their ability to win new business.
Salesforce was chosen as a robust solution able to accommodate all Grosvenor’s needs, including the Sales Cloud and Service Cloud offerings. The main driver for this was to bring the Sales and Service functionality together from two separate systems, spreadsheets (formerly using Prospect Soft) and GCal, onto one platform to deliver a comprehensive view of all customer interactions. Grosvenor had also opted to replace their Exchequer accounting system with Sage, which they needed to be integrated with the new Salesforce environment.