A Journey from Telco to Utilities
We were approached by a telco services reseller who had begun to make strides into the energy sector. They were looking to provide utility services to small businesses across the UK. Working with smaller businesses is challenging, being both cost sensitive and service intensive. Our customer’s vision is to be the sole provider of utility services for small businesses, delivering a consolidated and effective billing solution to their customers.
The modernisation of utilities
The utilities industry is traditional to say the least. Change in the utilities space happens over long periods of time and often these changes are obsolete once they have been implemented and rolled out to customers.
Over time the customer experience with traditional utilities providers has eroded their confidence, making the ambitions of our customer even more difficult to fulfil.
As our customer approached the more traditional utilities sector, they strived to provide their own customers with a completely new customer experience. They sought to be a light in the dark for their customers providing the much needed modernisation that is required in the utilities space.
Whenever you try and transform processes which have not evolved with their market you are always faced with a ground up challenge. Our customer knew that they could not force change on their suppliers and therefore would have to provide a dynamic form of modernisation.
Integration tools were a key component of their move into electricity and gas. With these tools they were able to leverage their existing systems (from Finance to their high volume website) and thus transform their supplier data in real-time.