A Face in the Cloud – Shaily Gupta, Core Operations Analyst, Vancouver
Here at Cloudreach, we believe that the growth of a great business is fuelled by great people. It is our talented individuals that make Cloudreach the success it is. Today Core Operations Analyst Shaily Gupta tells us about her experience working and keeping it cloudy at Cloudreach.
What is your role at Cloudreach?
I am part of the Core Operations team; we provide infrastructure support for our customers. Within the Core Ops team, I am an Analyst and the first point of contact for our customers. I try to keep the customers happy by providing them with solutions to their issues in a timely manner.
How has Cloudreach contributed to your learning and development?
Cloudreach encourages me to strive and work towards upskilling myself both personally and professionally. I have learnt so much in just the last eight months of being at Cloudreach. I have had the opportunity to attain all three AWS associate certificates and the Chef fluency certificate. I have also been encouraged to talk to in front of larger groups (which was my biggest fear for a long time) while being supported by my peers and leaders.
What motivated you to join Cloudreach?
While I was at British Columbia Institute of Technology (BCIT), my “Cloud Computing and Enterprise Virtualization” teacher would always talk about this great company that he got to be a part of called Cloudreach. His stories about Cloudreach inspired me a lot and encouraged me to take the “Cloudy” route.
So a year after, when it was my turn to look for a job, I sent out my first application to Cloudreach.
What is your Cloudy super skill?
That would be being easy to work with, as most of my peers would say.
What do you find most challenging about your role?
Almost everyday we have to communicate with customers through call or email. I find this communication can be the most challenging part of my day. This is because we need to know exactly what is wrong with their environment to be able to fix it, however, sometimes main parts of the problem get lost in translation. This just prolongs the process and we might sometimes have to start from the beginning to resolve the issue. However, after some back and forth we are able to determine the exact issue and successfully resolve it. This is a very rewarding feeling since both the customer and myself are happy with the outcome.
What are 3 words to describe Cloudreach?
Growing, Fun, Encouraging
Whether it’s the awesome locations of our offices, cloudy lunch or beer in the fridge, what’s your favorite Cloudy perk?
I like that at the end of the day, our office comes together and we just go over how the week went and enjoy a glass of coke/beer. We call these weekly stand-ups “T.G.I.F.”
What is your favorite cloudy lunch spot?
La Mezcaleria (Amazing Mexican food)
How do you strike your own work/life balance?
Since I go to school part time and work full time, sometimes it gets hard to have a life. However, I always try to have at least one day a week that is just for myself and my family to hang out and just catch up. Depending on the weather we might go for a movie or a fancy dinner (we love to do this). Most of the times for my free days I just like to stay at home and catch up on Netflix or read a book. This technique helps me right now because I know that I will always have a day to myself to do anything but study/work.
What three traits define you?
Curious, Ambitious, Eager
Tell us something that might surprise us about you.
As a kid, I was a very curious and enjoyed taking things apart (I’d destroy barbies, toys, etc). so it was no surprise that when we got our first computer I decided to take it apart to see how it worked. However, I did not know how to put it back together so it wasn’t usable after its successful five day run.
PS: I was 6 years old.
If given a chance, who would you like to be for a day?
A trapeze artist. They just seem so cool hanging in the air and doing these amazing tricks. (I am, however, scared of heights so I’m not sure how that would work!)
What’s on your bucket list?
Travelling through Africa and learning about their culture etc. while doing the local things. I would also love to go on the Jungle Safaris.
If you could travel back in time, what would you tell your 18 year old self?
Since this wasn’t a long time ago (2 years ago to be precise), I would tell myself to be more confident and embrace all amazing opportunities offered to me.